Privacy

VINYL-STATE PRIVACY POLICY – YOUR PRIVACY RIGHTS

Effective March 25, 2020 (last updated March 25, 2020)

This Privacy Policy applies to the sites and apps where it appears.

This Policy describes how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes at our box offices or in phone or email interactions you have with us. If you live in Canada, please read our Canadian Privacy Policy.

WE COLLECT INFORMATION FROM AND ABOUT YOU.

Contact information. For example, we might collect your name and street address. We might also collect your phone number or email.

Payment and billing information. For example, we collect your credit card number and zip code when you buy a ticket.

Information you post. For example, we collect information you post in a public space on our website. We also collect information you post on a third-party social media site.

Demographic information. We may collect information like your age range, race, or gender. We may collect information about events you like or products you buy. We might collect this as part of a survey or from third parties, for example.

Other information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. We may collect information about your location, including your precise location. We may collect this using technology such as GPS and Wi-Fi. If you use our mobile app, we may also access your device’s location in the background. We may collect your device’s unique identifier. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We might look at how often you use the app and where you downloaded it.

WE COLLECT INFORMATION IN DIFFERENT WAYS.

We collect information directly from you. For example, if you register for an account or buy our music. We also collect information if you post a comment on our websites or ask us a question.

WE USE INFORMATION AS DISCLOSED AND DESCRIBED HERE.

We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. You may give us your friend’s information, for example, via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend’s information to provide services you requested. Your friend may contact us at [email protected] to ask us to delete their information.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we’ll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.

We use information to send you transactional communications. For example, we might send you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.

We use information as otherwise permitted by law or as we may notify you.

We keep personal information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and as otherwise required by law.

WE DON’T SHARE INFORMATION WITH THIRD PARTIES.

YOU HAVE CERTAIN CHOICES ABOUT HOW WE USE YOUR INFORMATION.

You can opt-out of receiving our marketing emails. To stop receiving our promotional emails, you can click the ‘Unsubscribe’ link in any promotional message you get from us. Your device settings should provide you with instructions on how to turn off push notifications. It may take about ten days to process your request. Don’t worry! Even if you opt-out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.

You can modify the information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days.

THESE SITES AND APPS ARE NOT INTENDED FOR CHILDREN.

Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us here. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.”

WE USE STANDARD SECURITY MEASURES.

We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. If you think that an unauthorized account has been created using your name, contact us at the address below.

WE MAY LINK TO THIRD PARTY SITES OR SERVICES WE DON’T CONTROL.

If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. We do not control the use of those technologies.

FEEL FREE TO CONTACT US IF YOU HAVE MORE QUESTIONS.

If you have any questions about this Policy or other privacy concerns, you can email us at [email protected]. Please do not include your credit card number or other sensitive information in your email.

WHAT WE WILL DO IF THERE IS AN UPDATE TO THIS POLICY.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

AD CHOICES

We use common tracking technologies.

We or our vendors use several common tracking tools. These may include browser cookies. We may also use web beacons and similar technologies. We use these tools:

To recognize new or past customers.
To store your password if you are registered on our sites.
To improve our website and mobile app.
To serve you with advertising content in which we think you will be interested. To do so, we or our business partners may observe your behaviors over time on this website and across third-party websites. We may also collect information about your browsing history.
To better understand the interests of our customers and our website visitors.

YOU CAN CONTROL TRACKING TOOLS.

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies.

If you block cookies on your browser, certain features on our sites may not work.

HOW DO WE GATHER INFORMATION ABOUT YOU FOR INTEREST-BASED ADVERTISING?

To decide what is relevant to you, we use information you make available to us when you interact with us, our affiliates, and other third parties. We gather this information using the tracking tools described above. For example, we or our partners might look at your purchases or browsing behaviors. We might look at these activities on our platforms or the platforms of others.

We work with third parties who help gather this information. These third parties might link your name or email address to other information they collect. That might include past purchases made offline or online. Or, it might include online usage information.

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